PRIVACY POLICY

Effective date: January 2026

Novela Creative Media ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Business name

  • Phone number

  • Project details or inquiry information

  • Any information submitted through contact forms, inquiry forms, or email correspondence

We may also collect limited non-personal information automatically, such as browser type, device information, and general website usage statistics through cookies or analytics tools.

How We Use Your Information

We use your information to:

  • Respond to inquiries and communicate with you

  • Provide and manage our services

  • Send relevant updates or information you have requested

  • Improve our website and offerings

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

Cookies and Analytics

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings, though this may affect site functionality.

Third-Party Services

We may use trusted third-party platforms (such as website hosting, email marketing, or analytics tools) to operate our business. These providers only have access to the information necessary to perform their services and are required to protect your information.

Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the email address below, subject to legal or contractual limitations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
hello@novelacreativemedia.ca